Terms of service

At Velmora, we want you to be satisfied with your purchase.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us before sending any products back. Once your return request is approved, we will provide instructions on the next steps.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and include your order number along with photos of the item and packaging.

We will review the issue and work with you to provide an appropriate replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Contact us as soon as possible if you need to request a cancellation.

Velmora reserves the right to refuse returns that do not meet the conditions outlined above.