Shipping policy

Thank you for shopping with Velmora.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping Times

Estimated delivery times vary depending on the product and destination. Most orders are expected to arrive within approximately 7–20 business days after processing.

Please note that delivery estimates are not guaranteed. Customs processing, carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Some orders containing multiple products may arrive in separate packages or at different times.

Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address. Velmora is not responsible for orders delivered incorrectly or returned due to an incorrect address supplied at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us with your order number and relevant details so we can investigate the issue.